Privacy policy
Last Updated: March 4, 2026
Welnora (“we”, “our”, or “us”) operates this website and online store, including all related information, content, features, tools, products and services (collectively referred to as the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, make a purchase, or otherwise interact with our Services.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been anonymized or de-identified.
Depending on how you interact with our Services, we may collect the following categories of personal information.
Contact Information
Name
Billing address
Shipping address
Email address
Phone number
Payment Information
Payment method details
Transaction confirmations
Billing information
Payment information is processed securely through trusted payment providers. We do not store full credit card details.
Account Information
Username
Password
Account preferences and settings
Transaction Information
Products viewed
Products added to cart or wishlist
Purchases and order history
Returns, exchanges, or cancellations
Communications
Information you provide when contacting us for customer support or other inquiries.
Device Information
IP address
Browser type
Device type
Network information
Operating system
Usage Information
Information regarding how you interact with our website, including browsing behavior, pages viewed, and interactions with our Services.
How We Collect Personal Information
We may collect personal information from the following sources.
Directly from you
When you create an account, place an order, subscribe to emails, communicate with us, or otherwise provide your personal information.
Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies.
From service providers
We may receive information from trusted service providers who assist with payment processing, website functionality, analytics, marketing services, shipping, and order fulfillment.
From partners or third parties
We may receive information from business partners or advertising platforms that help us improve and promote our Services.
How We Use Your Personal Information
We may use personal information for the following purposes.
Provide and Improve Our Services
Process and fulfill orders
Provide order confirmations and shipping updates
Manage returns and exchanges
Maintain your account
Improve our website and services
Customer Support
Respond to inquiries
Provide assistance with orders and products
Marketing and Advertising
We may use your information to send marketing communications, promotional offers, and advertisements about our products. You may opt out of marketing communications at any time.
Security and Fraud Prevention
We may use personal information to detect fraud, secure transactions, and protect our website and customers.
Legal Compliance
We may process personal information to comply with applicable laws, regulations, or legal requests.
Sharing Personal Information
We may share your personal information with trusted third parties when necessary to operate our business.
These may include payment processing providers, shipping and logistics providers, website hosting and technical service providers, analytics providers, marketing and advertising partners, and customer support providers.
We may also disclose personal information to comply with legal obligations, enforce our policies or agreements, protect the rights or safety of our business or customers, or in connection with a business transaction such as a merger or sale of assets.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze website traffic, improve website performance, and deliver relevant advertising.
You can control or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
Third-Party Links
Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without parental consent, we will delete that information.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to provide our Services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements and policies.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These may include the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your personal information, and withdraw consent for marketing communications.
To exercise any of these rights, please contact us using the contact details below.
International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence. We take appropriate measures to ensure your information remains protected in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. The updated version will always be posted on this page with the updated revision date.
Contact
If you have questions about this Privacy Policy or how your personal information is handled, please contact us here.